Selling made easy

Sales are the vital part of any business so as CSM. It is not just about selling a product, sale is all about helping and making the prospect's life easier. People are lazy everywhere (in one way or the other) and if you solve their pain point by offering them a solution, selling is not difficult at all. How we make it easy? We will provide the complete training how to build relationship with the prospects which should result in a continued business.

Training on using Sales and CSM tools - To get started, Sales and CSM professionals need to have an understanding of the tools that would be used to ensure no lead leakages and no follow up gaps. It's all about the timing when you sell the product or services. We train the teams to make them familiar with all the tools to be effective in their daily work.

Communication Skills - Important thing is to start the conversation and first few minutes of the conversation will decide whether the prospect would be interested in investing more time with the sales person or not.  How to get customer into the conversation? We, at Finniki , provide the complete guidance how to get the conversation started.

Customer Engagement - You can enter the market with a good product however if you cannot engage a customer properly, chances of losing a prospect increases. We offer our full expertise where you can build a rapport with the client with proper probing questions. Once you generate the interest and get the client to talk more, your conversion chances increase by a good margin

Process Training - With the competitive products in the market, sales people need to ensure how the product can stand out or compete with rest of the products in the market. We help preparing the right modules depending upon the prospect's use case to avoid confusion between both the parties

Written/Verbal Content - We supply the content which would gather the interest of the prospects and chances of getting the replies are more. It will include the sales pitch and email content/replies/closure emails.

How to Handle rejections - Hearing "No" from a client or a prospect is what sales and CSM come across daily. Rejections should be dealt with properly as there can be number of reasons for rejections. We prepare the sales and CSM professionals to handle rejections so it should not impact goodwill of the product.

CSM Training - CSM is a pro-active process. Most people confuse it with support or problem solving role. We provide complete guide to the CSM teams how to be pro-active in pitching the product or a service at the right time. It helps them cross sell and upsell opportunities. We think doing a sale is not as difficult as it is to retain customers. We help organizations reducing the churn rate with right strategies that ensure long term partnership with their customers.